Player Care consulting
Benchmarked. Mentored. Improved.
1ST TEAM PLAYER CARE AUDIT
Our flagship service, one of our senior consultants will use our unique 170+ level system to give you an independent, in-depth report of where you as a club stand today with regards to Player Care, along with substantial recommendations, support and advice throughout the process. This is perfect for clubs looking to do a major restructure or independently ascertain what specialisms new staff should have and what new resources are required to make sure their Player Care is world class.
Delivered on site with you over 2-4 weeks, this is the ultimate way to get an indepdendant, in depth assessment of your Player Care provision, as trusted by some of the biggest clubs in the world.
- Identifies the true quality of your existing Player Care protocols
- Offers bespoke recommendations for precise Player Care improvements
- Provides direct mentorship to build a world-class Player Care provision
“Hugo’s ability to get on with people, get the job done and think differently are just some of the ways he excels. I’d have no hesitation working with him again.”
PlayerCarePRo
For those clubs not looking for a full audit, consider PlayerCarePro, our self benchmarking software platform using all the same metrics.
First, our exclusive 170+ point benchmarking exercise helps you assess your existing Player Care strategy in detail. Operational, welfare and personal development Player Care protocols are all examined. On a comprehensive range of metrics, your club’s entire Player Care provision is benchmarked against other leading clubs worldwide, rating each area between 0-5.
The following areas are benchmarked and reviewed in regards to Player Care:
Player recruitment
Pre-signing
Player onboarding
Ongoing (day-to-day)
Player offboarding
Loans
Injuries
Academy integration
Family engagement
Team ops
Match days
Team scheduling and organisation
Player Care team management
Admin
Supplier management
Crisis management
Player development
Player education
Welfare support
Safeguarding
Appearances
Fan mail and engagement
Signed items
Perception
“Hugo has developed the fine art of delivering against the needs of players and eliminating stress, thus creating focus for the player to perform. He acts with grace and professionalism, meaning challenges are solved quickly and athletes want to work with him… He is one of the leading figures in modern Player Care.”
ACADEMY PLAYER CARE SUPPORT
The Player Care Group provides support for ambitious EPPP Category 2-4 clubs determined to progress, but also appropriate Cat 1 & international academies too. Our team of experienced Academy consultants helps assess your clubs academy Player Care support across the EPPP’s five pillars of Academy Player Care: introductions and exits; life skills; player and parent voice; equality, diversity and inclusion; and mental and emotional wellbeing. We provide the understanding and framework to help ensure your future growth against EPPP standards, creating an environment that develops the best possible Academy players and builds your club on firm foundations. Whether you’re in the English system or not, our Academy player care experts can help your Academy give it’s young people the best support possible.
STAFF MENTORING & INDIVIDUAL HELP
Our range of experienced consultants can help your existing staff with appropriate mentoring and experienced help - whether one off to discuss an issue, or on a regular basis to have an experienced and independent resource to help guide them.
We’ve handpicked some of the best Player Care consultants from around the world who are available to discuss the role with your staff. We’ve helped clubs build their department from scratch, create documents, mentoring new staff, provide extra remote capacity and sit on interview panels - take a look at our team of expert consultants and get in touch to book a call.
“Having recently moved into a Player Care role following years of being involved in Academy coaching, this was a terrific opportunity to get experts in Hugo Scheckter, Michele Di Mascio and Sue Parris to help me understand what elite Player Care looks like and to enable us to start looking into what could be possible.
The feedback that followed from The Player Care Group, and the subsequent conversations, will help us as a department and in time through a whole-club approach to consolidate some of our work and begin to expand and start to develop other areas of Player Care.”
